faq

FAQ

Most frequent questions and answers

eStuffz is India’s largest online portal for printing solutions and personalized gifting with a robust collection of over 500 products which can be easily customized as per your tastes and preferences.

Simple! All you need to do is choose your product and customize it with your name/text/art/design!
We do not guarantee the color of engraving on any product as the color of finished product might appear different.

When you order from our website, we ensure that the order starts getting processed within 24 hours
We attempt to process every paid order and ship within 4 working days if placed before 1 P.M. and 5 working days if placed after 1 P.M.
For free orders your order will reach you within 7 working days if placed before 1PM and within 8 working days if placed after 1PM.
Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering.
Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

In order to get your order delivered to you soon, we print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated in the form of voucher that will be emailed to you immediately. However, the cancellation of orders will be done only if they are respected to below listed terms and conditions:
You are requested to immediately email at support@estuffz.com  or call at 7000385303 along with your order number for any cancellations to be made.
Your orders can also be cancelled if estuffz team finds your payments have not been received. Check below for further details:
Non receipt of Payment- In case the payment for the order is not made estuffz will automatically cancel the order. An email notification is sent to you when we cancel the order.

Sorry but we do not entertain any return or exchange, because of customized item.
No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately along with your order number.
We take special care to deliver your products in the excellent condition. However, you can if you receive any product in unusable condition, you can contact our customer care and they will do the needful.
Please allow time (shown in the Answer above) for your case to arrive. If it hasn’t arrived within the specified time then please contact us on support@estuffz.com and we’ll investigate.
Do your prices include Taxes? The prices indicated on the website are inclusive of Taxes/ GST.
Please get in touch and we will gladly help understand your needs for your business. We do have discounts for larger order quantities. Please email us at support@estuffz.com and we will help you.